Returns Policy

We want you to be entirely happy with the products and service you receive from Douglas Hill Hay & Straw Merchants.

If you do encounter an issue, please contact our office on 01245 400277.

Any product supplied by Douglas Hill Hay & Straw Merchants which is unfit for purpose will be exchanged or refunded in full.

Any product which is returned by the customer but which is of the standard described will be subject to a refund if still in good order (dry / both strings attached) but a collection charge will apply.